Do you want to be part of the newest and fast-growing startup within Greenhouse? And do you want to work with an award-winning team of client managers, conversation designers, engineers, AI trainers and copywriters? Then you're the one we're looking for!
In this role you will lead a variety of forward-thinking conversational projects – from voice games on the Google Assistant to contact center implementations via WhatsApp and the phone – from start to finish and management your relationship with the customer. You are the spider in the web between the customer and the internal conversational project team. You have good communication skills and you have a vision about the (future) playing field of Conversational AI. In your daily work with multiple customers and projects, you now know how to keep the overview and the peace.
Commercial and customer-oriented
Demonstrated problem-solving ability
+2 years of project and stakeholder management experience
Experience in a previous conversational role or customer service department is an advantage
As the primary point of contact for the customer, you are responsible for creating an action plan, meeting deadlines, giving advice, spotting opportunities and translating them to new proposals. You ensure that the customer is successful with the chat or voicebot implementation and you also know how the customer must go ahead to get more out of the solution. During projects you supervise the internal team of conversation designers, engineers, copywriters & AI trainers. You ensure a smooth process from the design phase to the launch phase. Even after the go-live, you remain involved in the optimization opportunities that you propose in reporting sessions with the customer. This also means that you are a team player, you celebrate success with the team and you are good at communicating between the different roles.
As a Client Manager you are part of the newest and fast-growing startup within Greenhouse. Here you work together with an award-winning team of client managers, conversation designers, engineers, AI trainers and copywriters. Do you want to learn more about Greenhouse Conversational? Then go to: www.greenhouseconversational.com