We are currently on the lookout for a Technical Support Specialist. Within your team, you will deliver a crucial contribution to the development and usage of the ODC platform via user support, incident management and technical documentation.
ODC is a young, ambitious and fast-growing organisation where quality, collaboration and innovation are highly valued. We are globally transforming digital advertising for the benefit of both consumers and advertisers. We believe our platform and its underlying principles enable the creation of high performance, consumer-friendly advertisements.
In doing so, you will have several responsibilities:
-Help clients by analysing their questions, gather information and providing necessary support.
-Be the linking pin between the development team and the client, escalating when required.
-Together with Client Managers, build and manage client relationships from a platform user perspective.
-Write support documentation that will help clients work autonomously.
-Knowing the ODC platform inside out to be able to help clients go through the creative workflow.
-Helping the Quality Assurance team with manual tests (UAT) for new and existing features.
-Conduct training sessions for new users.
You have (technical) knowledge on Software Development and are also interested in the human factor working with technology.
HTML, CSS and JS experience and a desire to learn more.
Helping colleagues and clients is something you get energy from.
You have great communication skills.
You are always looking for opportunities to improve current workflows and processes.
You want to develop your technical and client relationship skills, within an environment that allows you to build your personal growth path.
You’re interested in advertising and would like to lean all about the Digital Marketing field.
What does it mean to work as a Technical Support Specialist in the ODC team? We are currently on the lookout for a Technical Support Specialist. Within your team, you will deliver a crucial contribution to the development and usage of the ODC platform via user support, incident management and technical documentation.
Within these responsibilities you will:
-Triage/debug support tickets
-Process support tickets, bugtickets and suggestions for improvements
-Answer support tickets
-Be responsible for support documentation
-Help to optimise the support process
-Manual software testing
-Analyse key support topics and clients needs.
-You will proactively discuss these topics with the Product Owners
-Be aware of what is on the development roadmap, preparing for user support
Do you like a challenge, and do you have the skillset that can make our team even stronger, then you are the one we are looking for!