Technical Support Specialist

Are you a communicative and technical professional who likes to help others? Are you organized but flexible? Then you might be exactly who we are looking for!

To vacancy overview
Education level
University (Master), University (Bachelor)
Young Professional
Professional
Eindhoven

Choreograph Create is a young, ambitious and fast-growing product team within Choreograph where quality, collaboration and innovation are highly valued. With our SaaS platform we strive to globally transform digital advertising for the benefit of both consumers and advertisers. We believe our platform and its underlying principles enable the creation of high performance, consumer-friendly advertisements.

We’re expanding rapidly and therefore we are currently looking for an Technical Support Specialist.

Within our team, you will deliver a crucial contribution to the development and successful use our platform via training, documentation, testing and functional user support.

Your profile

You are specifically interested in the human factor side of technology

You have (technical) knowledge on Software Development

Helping colleagues and clients is something that gives you energy.

You have great communication skills, and a healthy sense of humor

You are always looking for opportunities to improve current workflows and processes.

You want to develop your technical and/or client relationship skills, within an environment that allows you to build your personal growth path

In this role, you will have several responsibilities:

- Providing (onboarding) trainings for new users/teams to our platform

- With the help of the product team, set up and maintain training material

- Writing support documentation that will help clients work autonomously

- Together with Client Managers, build and manage client relationships from a platform user perspective

- Knowing our platform inside out to be able to help clients go through their workflow

- Helping clients by analyzing their questions, gather information and providing necessary support.

-Helping the Quality Assurance team with manual tests (UAT) for new and existing features.

Within these responsibilities you:

- Help to optimize the onboarding and support process as a whole

- Process support tickets, bug tickets and suggestions for improvements

- Are responsible for support documentation

- Assist in manual software testing

- Analyze key support topics and client needs. You will proactively discuss these topics with the Product Owners

- Are aware of what is on the development roadmap, preparing for user support

Team

Our offer

Application process

Apply
Convince us of your enthusiasm and skills.
Screening
Within 10 working days, we'll let you know if you made us curious.
First talk
Your future colleagues want to know all about you.
Second interview
We discuss the function, your ambitions and expectations.
Taster
You feel the vibe, talk to people, shake hands and admire your new workspace.
Proposition
We make you an offer you can't refuse.
Start your Greenhouse Group adventure
You shape the future of consumer friendly marketing with us!

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  • Cv
  • Cover letter

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