Technical Support Specialist
Are you a communicative and technical professional who likes to help others? Are you organized but flexible? Then you might be exactly who we are looking for!
- Education level
- University (Master), University (Bachelor)
- Young Professional
- Professional
- Eindhoven
Choreograph Create is a young, ambitious and fast-growing product team within Choreograph where quality, collaboration and innovation are highly valued. With our SaaS platform we strive to globally transform digital advertising for the benefit of both consumers and advertisers. We believe our platform and its underlying principles enable the creation of high performance, consumer-friendly advertisements.
We’re expanding rapidly and therefore we are currently looking for an Technical Support Specialist.
Within our team, you will deliver a crucial contribution to the development and successful use our platform via training, documentation, testing and functional user support.
Your profile
You are specifically interested in the human factor side of technology
You have (technical) knowledge on Software Development
Helping colleagues and clients is something that gives you energy.
You have great communication skills, and a healthy sense of humor
You are always looking for opportunities to improve current workflows and processes.
You want to develop your technical and/or client relationship skills, within an environment that allows you to build your personal growth path
In this role, you will have several responsibilities:
- Providing (onboarding) trainings for new users/teams to our platform
- With the help of the product team, set up and maintain training material
- Writing support documentation that will help clients work autonomously
- Together with Client Managers, build and manage client relationships from a platform user perspective
- Knowing our platform inside out to be able to help clients go through their workflow
- Helping clients by analyzing their questions, gather information and providing necessary support.
-Helping the Quality Assurance team with manual tests (UAT) for new and existing features.
Within these responsibilities you:
- Help to optimize the onboarding and support process as a whole
- Process support tickets, bug tickets and suggestions for improvements
- Are responsible for support documentation
- Assist in manual software testing
- Analyze key support topics and client needs. You will proactively discuss these topics with the Product Owners
- Are aware of what is on the development roadmap, preparing for user support
Workspot in the heart of Eindhoven
Scrum team
Personal development
Feel-good factor
Innovation has no limits
Work with excellent tools
Application process
Apply for this job
Apply now if you're interested in this vacancy! Make sure you have the following documents ready to add to your application.
- Cv
- Cover letter
Do you have questions about this vacancy?
Contact Mandy
